Resilience and Incident Management with Vanessa Huerta Granda
Mar 1, 2024
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Explore resilience engineering in socio-technical systems and the importance of problem-solving skills. Learn about fostering a culture of resilience, efficient incident management, and the value of retrospectives. Discover strategies to tackle stress and burnout in the industry, along with advice for first-time managers on balancing grit and grace.
Resilience in engineering culture involves integrating human decisions with technological systems for sustainable operations.
Effective incident management prioritizes teamwork and communication, fostering a collaborative culture for optimized problem-solving.
Deep dives
The Importance of Resilience in Engineering Culture
Resilience in engineering culture involves recognizing that technological systems are interconnected with socio-technical systems where people's decisions play a crucial role. Vanessa Wertow-Grenda, an industrial engineer specializing in resiliency work, emphasizes the significance of a resilient culture in ensuring system sustainability amidst challenges and failures. This highlights the integration of culture into the socio-technical system and the essential role of people in system dynamics.
Effective Incident Management
Effective incident management revolves around creating an environment where engineers can collaborate efficiently during challenges. Vanessa advocates for incident resolution strategies that prioritize teamwork and communication over blame. By fostering a collaborative and inclusive incident response culture, organizations can optimize their problem-solving approaches and enhance system recovery processes.
Continuous Improvement through Post-Incident Reflection
Post-incident reflection serves as a valuable learning opportunity to prevent recurring issues and drive continuous improvement. Vanessa encourages organizations to conduct retrospectives that focus on sharing diverse perspectives to derive actionable insights. By transforming incidents into learning experiences and implementing proactive changes, teams can enhance their incident response capabilities and evolve towards a more resilient operational model.
In this podcast Shane Hastie, Lead Editor for Culture & Methods spoke to Vanessa Huerta Granda Manager of Resiliency Engineering at Enova.
Read a transcript of this interview: https://www.infoq.com/podcasts/incident-management-resilience/
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