This is Fine! A podcast about resilience engineering and software Episode 3 - lions, tigers and metrics, oh my!
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Dec 4, 2024 Vanessa Huerta Granda, a technology manager passionate about resilience engineering, shares her insights on navigating metrics in incident management. She discusses the challenges of code freezes and the importance of adaptable metrics. Vanessa emphasizes the significance of context when analyzing Mean Time to Recovery (MTTR) and how it can lead to meaningful insights. The conversation also highlights the necessity for better communication between tech teams and executives to ensure effective decision-making based on accurate data.
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Build the Dashboard
- If your CEO wants a resilience dashboard, create one.
- Don't argue; provide metrics or someone else will, potentially less accurately.
Dynamic Dashboards
- Make dashboards dynamic and filterable by relevant criteria (e.g., product line, team).
- This allows for nuanced analysis and avoids overly simplistic interpretations.
User-Centric Metrics
- Focus on user impact when designing dashboards.
- Frame incidents in terms of how they affect the customer journey and business outcomes, not just technical details.