Tony Ulwick

Tony Ulwick, Founder and CEO of Strategyn and a pioneer of the jobs-to-be-done theory, shares his groundbreaking insights on Outcome-Driven Innovation (ODI). He emphasizes the separation of innovation from development, ensuring that only winning concepts move forward. Ulwick reveals the importance of truly understanding customer needs before developing solutions. He provides practical strategies for aligning teams around these needs, highlighting how a focused approach to innovation can lead to more successful products and a stronger market position.

Jobs to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to...

Tony Ulwick, a pioneer of the Jobs-to-be-Done theory, dives into the mysteries of product failures and business flops. He shares lessons learned from the IBM PC Junior, showcasing the crucial need for aligning products with customer desires. Through an engaging case study on cardiology, Ulwick highlights how understanding specific user challenges can lead to innovative solutions. Furthermore, he discusses the importance of clear communication in both personal and professional contexts, emphasizing how diverse insights can drive success.

In this engaging conversation, Tony Ulwick, an expert in the Jobs-to-be-Done theory and founder of Strategyn, shares his insights on understanding real customer needs. He emphasizes the importance of breaking down jobs to uncover core motivations, enhancing your influence in product development. Ulwick also discusses methods for effective communication to avoid misunderstandings. Listeners will learn to articulate granular customer needs and how these insights can be applied not just in business but in personal relationships as well.

Tony Ulwick, innovation leader and bestselling author of 'Jobs to Be Done: Theory to Practice,' discusses Outcome-Driven Innovation as a framework for market success. Topics include understanding customer needs, defining customer groups, targeting underserved segments, step-by-step process for understanding customer needs, mapping out desired outcomes, collaborative approach, categorizing desired outcomes, segmentation based on unmet needs, and an example in dentistry where patient segments are identified based on their unmet needs.