Terry Lundgren

Former CEO of Neiman Marcus and Macy's, Terry Lundgren, discusses his experience in merging these retail giants, turning Macy's into the first nationwide department store, the challenges faced by big retail stores in the late 90s, and the nature of leadership.

Terry Lundgren, former CEO of Neiman Marcus and Macy’s, has significantly shaped American retail. He discusses how leadership can awaken under pressure and shares that playing it safe is often the biggest risk. Lundgren recounts the challenges of merging Macy’s and Neiman Marcus and reflects on his journey from local department store president to leading a national giant. He emphasizes the importance of balancing digital innovation with traditional retail values and how his early experiences influenced his strategic vision for the future.

Terry Lundgren, former CEO of Macy’s, Inc., shares his extensive retail expertise. He discusses Macy's current challenges, including innovative tech solutions like RFID to combat theft and enhance customer experience. Lundgren reflects on his transition through major retailers, emphasizing mentorship and e-commerce integration. He highlights department stores' shift to smaller formats while maintaining brand allure. The conversation touches on the future of retail, inventory management innovations, and the importance of unique customer experiences in a competitive landscape.