

Carry Water on Both Shoulders: Terry Lundgren (Macy's and Neiman Marcus)
Sep 18, 2024
Terry Lundgren, former CEO of Neiman Marcus and Macy’s, has significantly shaped American retail. He discusses how leadership can awaken under pressure and shares that playing it safe is often the biggest risk. Lundgren recounts the challenges of merging Macy’s and Neiman Marcus and reflects on his journey from local department store president to leading a national giant. He emphasizes the importance of balancing digital innovation with traditional retail values and how his early experiences influenced his strategic vision for the future.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
From Iconic Stores to E-commerce: The Transformation of Retail
01:56 • 3min
From College to CEO: A Retail Journey
04:32 • 19min
Digital Balance and Retail Consolidation
23:24 • 6min
Strategic Transformation in Retail
29:52 • 9min
Navigating Retail Challenges in the Age of E-Commerce
39:04 • 3min
The Evolution of Retail: Balancing Online and In-Store Experiences
42:04 • 5min
Navigating the Complexities of Business Foundations
47:09 • 2min