Sue Nabeth Moore

Sue Nabeth Moore, Co-founder of Success Chain, discusses the future of customer success and planning for 2024. They talk about the challenges and successes of the industry, positioning customer success as a growth engine, implementing KPIs and artificial intelligence, and favorite SaaS products and learning resources.

Anika Zubair interviews guest Sue Nabeth Moore, Co-founder of Success Chain. They discuss the future of customer success and strategizing for 2024. They emphasize the importance of customer ROI and balancing it with business growth. They also cover connecting customer values to revenue and upselling opportunities.