The Customer Success Channel Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Dec 15, 2023
Anika Zubair interviews guest Sue Nabeth Moore, Co-founder of Success Chain. They discuss the future of customer success and strategizing for 2024. They emphasize the importance of customer ROI and balancing it with business growth. They also cover connecting customer values to revenue and upselling opportunities.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
Expat Stories and the Intersection of Change Management and Customer Success
03:56 • 5min
The Evolution of Customer Success in the SaaS Industry
08:27 • 22min
Connecting Customer Values to Business Revenue and Upselling
30:33 • 10min
SaaS Products, Learning Resources, and Connecting with the Guest
40:17 • 3min