The Customer Success Channel
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Dec 15, 2023
Anika Zubair interviews guest Sue Nabeth Moore, Co-founder of Success Chain. They discuss the future of customer success and strategizing for 2024. They emphasize the importance of customer ROI and balancing it with business growth. They also cover connecting customer values to revenue and upselling opportunities.
43:23
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Quick takeaways
- Position customer success as a growth engine and prove value by driving value to customers.
- Measure customer outcomes to demonstrate contribution to net revenue retention.
Deep dives
Positioning customer success as a growth engine
Customer success should be positioned as a growth engine and prove value internally by driving value to customers.
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