The Customer Success Channel Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
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Dec 15, 2023 Sue Nabeth Moore, Co-founder of Success Chain, discusses the future of customer success and planning for 2024. They talk about the challenges and successes of the industry, positioning customer success as a growth engine, implementing KPIs and artificial intelligence, and favorite SaaS products and learning resources.
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Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
Expat Stories and the Journey to Customer Success
03:56 • 5min
The Evolution of Customer Success and the Impact of COVID-19
08:27 • 5min
Positioning Customer Success as a Growth Engine
13:54 • 26min
Favorite SaaS Products, CS Learning Resources, and Networking at Events
40:17 • 3min