Stephanie Marsh, former user research lead at UK’s Government Digital Service and now Research Ops lead at Springer Nature Group, discusses the challenges of knowledge management in UX research, including the allure of research repositories, practical steps for improved knowledge management, and the difference between repositories and libraries.

Stephanie discusses the complexities of evaluating UX research impact, emphasizing the importance of aligning research with business drivers and understanding user behavior. The podcast explores user research strategies for product development, team consensus on research priorities, and adapting to team changes in user research. Additionally, it delves into the evolution of user insight analysis and long-term impact tracking.