Evaluating The Impact of User Research (ft. Stephanie Marsh)
Feb 26, 2024
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Stephanie discusses the complexities of evaluating UX research impact, emphasizing the importance of aligning research with business drivers and understanding user behavior. The podcast explores user research strategies for product development, team consensus on research priorities, and adapting to team changes in user research. Additionally, it delves into the evolution of user insight analysis and long-term impact tracking.
Evaluate UX research impact by assessing effects on users and impacts on the organization.
Craft well-defined research questions to enhance impactful research by avoiding biases and aligning goals.
Deep dives
Evaluating Impact in UX Research
In this episode, Stephanie discusses the importance of evaluating impact in UX research. She emphasizes two ways to define impact: assessing effects on users and impacts on the organization. Internal impact focuses on tracking research usage, while external impact measures improvements for users. Stephanie highlights the importance of understanding the value of research and its lasting effects.
Crafting Well-Defined Research Questions
Stephanie delves into the significance of crafting well-defined research questions to enhance impactful research. By clearly defining the scope and purpose of research questions, avoiding biases, and aligning user and business goals, researchers can generate valuable insights. She stresses the importance of continuous refinement and differentiation between research and interview questions.
Increasing Impact of Research and UX Maturity
Stephanie outlines strategies to boost the impact of research and UX maturity. She suggests aligning research with business drivers, using language understood by stakeholders, documenting agreements, and analyzing the scale and types of impact. Stephanie emphasizes the importance of understanding the culture of organizations, setting clear business goals, and tracking long-term research impact.
Building an Insight Library for Long-Term Impact
The discussion transitions to the development of an insight library to track long-term research impact. Stephanie explains the process of documenting insights, integrating visual elements, and transitioning to an analysis tool like Dovetail. She highlights the challenge of measuring qualitative insights from foundational research and underscores the detective work needed to trace impact.
Stephanie Marsh is a UX Research Operations Lead who has worked at companies including HSBC and the United Kingdom government. In this episode, Stephanie discusses evaluating UX research impact.
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