Stacy Sherman, a seasoned business advisor and speaker in customer experience, teams up with Blake Morgan, a customer experience futurist and author, to dive deep into customer journey mapping. They discuss the pivotal role AI plays in enhancing customer interactions and agent experiences. The conversation turns to overcoming challenges in BPO services, emphasizing the need for effective knowledge updates. Personal insights add a light-hearted touch, revealing the importance of mental health and family connections in their busy lives.

In this insightful discussion, Stacy Sherman, a renowned customer experience and marketing speaker and host of "Doing CX Right," shares her expertise on inclusivity. She emphasizes the importance of creating accessible experiences for diverse customers and the need for empathy in understanding various abilities. Stacy highlights actionable strategies to foster an inclusive culture and showcases how small gestures can significantly enhance engagement. She also encourages professionals to prioritize feedback and dialogue, ensuring every voice is heard.