Scott Tillema
Retired SWAT hostage negotiator trained by the FBI and Harvard. He is a founding partner of the Negotiation Collective and speaks on negotiation principles and techniques for business success.
Best podcasts with Scott Tillema
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May 12, 2025 • 1h 4min
4 Principles of Influence from a Hostage Negotiator | Scott Tillema
Retired SWAT hostage negotiator Scott Tillema shares fascinating negotiation insights, honed through his experience in high-stakes situations. He emphasizes the power of tactical empathy over persuasion, revealing how emotional control can transform difficult conversations. Scott explains the importance of timing and delivery, asserting that how you say something can outweigh its content. Additionally, he highlights the necessity of respect and autonomy in negotiations, equipping listeners with practical tools to lead with calm authority, whether at work or in personal relationships.
May 13, 2025 • 34min
Crisis Management and Resolving Contentious Conversations
Scott Tillema, a former SWAT hostage negotiator and now a corporate trainer at The Negotiations Collective, shares invaluable insights on handling workplace crises and tough conversations. He discusses four key principles of crisis negotiation and emphasizes the importance of building trust during high-pressure situations. Listeners will learn practical strategies for decision-making under stress, navigating difficult dialogues with empathy, and fostering a positive workplace culture even amidst conflict.
