Scott Tillema, a former SWAT hostage negotiator and now a corporate trainer at The Negotiations Collective, shares invaluable insights on handling workplace crises and tough conversations. He discusses four key principles of crisis negotiation and emphasizes the importance of building trust during high-pressure situations. Listeners will learn practical strategies for decision-making under stress, navigating difficult dialogues with empathy, and fostering a positive workplace culture even amidst conflict.
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volunteer_activism ADVICE
Start By Defining Your Goal
Always identify your goal before engaging in a conflict or crisis.
Clarify what you truly want to achieve to avoid reacting solely out of emotion.
volunteer_activism ADVICE
Four Principles for Negotiations
Use the four principles: understanding, timing, delivery, and respect to guide difficult conversations.
These keep the discussion focused and productive towards resolution.
volunteer_activism ADVICE
Respect Drives Engagement
Show respect by focusing on fairness, empathy, autonomy, and recognition.
Enhancing these elements significantly boosts employee engagement and helps create respectful environments.
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The book is divided into two parts. The first part recounts Frankl's harrowing experiences as a prisoner in Nazi concentration camps, including Auschwitz, between 1942 and 1945. He describes the inhumane conditions and the psychological and emotional struggles of the prisoners. The second part introduces Frankl's theory of logotherapy, which posits that the primary human drive is the search for meaning, rather than pleasure. Frankl argues that meaning can be found through three main avenues: work (doing something significant), love (caring for another), and suffering (finding meaning in one's own suffering). The book emphasizes the importance of finding purpose and meaning in life, even in the most adverse conditions, as a key factor in survival and personal growth.
Learn from a retired SWAT negotiator how to handle workplace crises and difficult conversations as an HR professional. Scott Tillema, keynote speaker and corporate trainer at The Negotiations Collective, goes over the four principles of crisis negotiation with host Monique Akanbi, as well as quick decision-making strategies for high-stakes and sometimes emotionally charged situations.
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