Robbie Kellman Baxter

Leading expert on subscription models, Robbie Kellman Baxter, discusses the significance of recurring revenue and subscription models across various industries. They explore successful examples, transition strategies, and the benefits of membership models. The conversation also covers segmenting subscription models, churn rates, retention strategies, and the challenges of creating a forever promise.

Maz Brumand is joined by Robbie Kellman Baxter, a speaker and bestselling author known for her insights on the membership economy. They dive into the significance of aligning business models with customer needs and fostering long-lasting relationships. Topics like balancing privacy with personalization, the vital role of trust in member relations, and the concept of 'forever transactions' take center stage. Baxter also discusses community engagement as a driver for self-esteem and the challenges of subscription fatigue in a rapidly evolving market.

Robbie Kellman Baxter, author of 'The Membership Economy' and expert consultant on subscription models, joins to unpack how membership businesses have evolved in recent years. She discusses the seismic shifts triggered by COVID-19 and the rise of AI in membership models, stressing the importance of meaningful member engagement. Listeners gain insights on future-proofing their businesses against subscription fatigue, alongside strategies for maintaining a human connection amidst tech advancements. This conversation is a treasure trove of actionable advice for thriving in a competitive landscape.

Robbie Kellman Baxter, an expert on subscription startups, fills in last minute to discuss strategies for nascent startups and the importance of honesty in solving real customer problems. The episode explores evaluating product market fit and navigating the early stages of subscription startups with valuable insights from the guest.

Robbie Kellman Baxter, an expert in membership and subscription models, shares her extensive experience in helping organizations adapt to these shifts. She discusses the growing trend towards subscriptions in various industries, emphasizing the importance of creating a 'forever promise' to customers. Robbie highlights the need for businesses to truly understand their best customers and avoid simply repackaging existing services. She also provides insights into innovative approaches that enhance subscriber value, focusing on long-term relationships over immediate sales.