Rachel Nazhand, a biz-ops expert, discusses the evolving nature of business operations, emphasizing understanding various company divisions and success metrics. She explores non-linear career paths, the power of storytelling for organizational change, problem-solving skills in the tech-first work environment, and the importance of accountability tools for generalists.

Rachel Nazhand, a 4x startup operator and BizOps/RevOps Evangelist, discusses leveraging ops to scale a business, aligning goals with practical steps, and the advantages of BizOps in various growth stages. She emphasizes the importance of empathy, data insights, and hiring strategically for operational effectiveness. Rachel also shares advice for sales leaders and operators on optimizing sales performance through operations.