

Mastering Biz-Ops: A Generalist's Guide to Navigating Business Operations with Rachel Nazhand
5 snips Jan 31, 2024
Rachel Nazhand, a biz-ops expert, discusses the evolving nature of business operations, emphasizing understanding various company divisions and success metrics. She explores non-linear career paths, the power of storytelling for organizational change, problem-solving skills in the tech-first work environment, and the importance of accountability tools for generalists.
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BizOps Defined
- Business operations (BizOps) is a centralized team shaping how a company works, distinct from building or selling.
- It's a chameleon-like field, constantly evolving and adapting to company needs, making it hard to define.
Breaking into BizOps
- To get into BizOps, understand each company division and its success metrics (e.g., close rate for sales).
- Diagnose company pain points by asking investigative questions and offering solutions based on those pain points.
Diagnosing Company Pain Points
- Diagnose problems by starting with positive questions, then peeling back layers to uncover root causes, not symptoms.
- Use pattern recognition to connect seemingly disparate issues and suggest solutions based on proven methods and social proof.