Nora Jones

This week, Nora Jones, Founder and CEO of Jeli, shares her insights from chaos engineering at Netflix and incident analysis at Slack. She emphasizes the importance of learning from incidents to improve team resilience. Nora discusses creating developer-centric tools and the emotional complexities of incident reviews. She explores knowledge silos, the balance between quantitative and qualitative insights, and the evolving role of incident analysts. Additionally, she reflects on how studying real-world incidents can enhance software practices and decision-making.