Marc Fonteijn

Marc Fonteijn, a key player in the service design community and founder of 'The Circle,' shares his journey from software engineering to shaping service design practices. He discusses the evolution and dual nature of service design, balancing commercial and philosophical aspects. Marc highlights the importance of community, self-reflection, and mental well-being in avoiding burnout. The conversation also explores the challenges of community management, the need for supportive networks, and the crucial role of discipline and curiosity in maintaining motivation.

Service Design Show host, Marc Fonteijn, celebrates the 200th episode by answering audience questions. Topics include Journey Management trends, the future of service design, monetization strategies for the show, and maintaining sanity while working solo. The episode offers insights into the niche field of service design, personal reflections on growth, and engaging with listeners.