Service Design Show
Your Burning Questions Answered / Marc Fonteijn / Ep #200
Apr 25, 2024
Service Design Show host, Marc Fonteijn, celebrates the 200th episode by answering audience questions. Topics include Journey Management trends, the future of service design, monetization strategies for the show, and maintaining sanity while working solo. The episode offers insights into the niche field of service design, personal reflections on growth, and engaging with listeners.
49:57
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Quick takeaways
- Service Design enhances customer experiences and competitive advantage through better offers and customer retention.
- Lessons from 200+ conversations include embracing imperfections, overcoming imposter syndrome, and valuing gradual progress for personal growth and productivity.
Deep dives
Importance of Service Design for Organizations
Service Design offers organizations a competitive advantage by focusing on creating better customer experiences, distinguishing themselves from competitors. Incorporating Service Design consciously and intentionally enables companies to provide compelling and relevant offers, attracting and retaining better customers.
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