Lucia Kanter St. Amour

Lucia Kanter St. Amour, an expert in negotiation and mediation, shares her experiences and insights on handling bullying, influenced by her book, "For the Forces of Good: The Superpower of Everyday Negotiation." She dives into the psychological tactics used by bullies and emphasizes strategies like coalition-building and emotional awareness. Lucia discusses the societal roots of bullying, the importance of maintaining composure in high-stakes negotiations, and offers practical techniques to outmaneuver high-conflict personalities with empathy and preparation.

Lucia Kanter St. Amour, a negotiation expert and former CEO, and Rebecca Zung, a renowned attorney specializing in high-conflict personalities, dive into strategies for handling tough negotiations. They discuss the importance of setting boundaries and maintaining composure when dealing with bullies and narcissists. The conversation includes Rebecca's SLAY method for managing difficult interactions and emphasizes the role of empathy and rapport in resolving conflicts. Listeners gain practical tools to turn high-pressure negotiations into successful outcomes.