Lucia Kanter St. Amour, a negotiation expert and former CEO, and Rebecca Zung, a renowned attorney specializing in high-conflict personalities, dive into strategies for handling tough negotiations. They discuss the importance of setting boundaries and maintaining composure when dealing with bullies and narcissists. The conversation includes Rebecca's SLAY method for managing difficult interactions and emphasizes the role of empathy and rapport in resolving conflicts. Listeners gain practical tools to turn high-pressure negotiations into successful outcomes.