

The Psychological Tactics Bullies Use — And How to Outsmart Them
18 snips Mar 21, 2025
Lucia Kanter St. Amour, an expert in negotiation and mediation, shares her experiences and insights on handling bullying, influenced by her book, "For the Forces of Good: The Superpower of Everyday Negotiation." She dives into the psychological tactics used by bullies and emphasizes strategies like coalition-building and emotional awareness. Lucia discusses the societal roots of bullying, the importance of maintaining composure in high-stakes negotiations, and offers practical techniques to outmaneuver high-conflict personalities with empathy and preparation.
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Negotiation Can Be Taught
- Lucia recounts a story about her Easter dinner, where a high schooler claimed negotiation can't be taught.
- She humorously emphasizes her mission to democratize negotiation skills, proving they can be learned.
A Fresh Perspective on Negotiation
- Lucia's approach to negotiation is unique, offering a female perspective, which is often lacking in the field.
- She dedicates a chapter in her book to negotiating with bullies, a topic rarely addressed.
Labeling Bullies
- Avoid labeling people as "bullies" prematurely.
- However, recognize that bullies exist and are often enabled by societal structures.