Kim Henderson

In this engaging conversation, Kim Henderson, Managing Director of Cobalt Compass Solutions, shares her nearly 30 years of staffing industry expertise. She highlights critical mistakes staffing firms make during client acquisition and the importance of defining an ideal customer profile. Kim emphasizes the value of niche specialization over a generalized approach, enhancing client relationships significantly. Additionally, she discusses strategies to turn client meetings into actionable outcomes, stressing the need for asking the right questions and effective follow-ups.