James Daunt

James Daunt, CEO of Barnes & Noble and Managing Director of Waterstones, shares his remarkable journey in revitalizing the iconic bookstore chain. He discusses his innovative strategies, including a surprising plan to open 60 new stores despite e-commerce dominance. Daunt emphasizes the importance of a non-hierarchical leadership approach and the principle of kindness in business. He also explores adapting to challenges during the pandemic and reimagining bookstores as community hubs, illustrating how traditional retailers can thrive in a digital landscape.

James Daunt, the British bookseller known for revitalizing Waterstones and Barnes & Noble, discusses his transformative leadership during a turbulent time. The conversation highlights how the COVID-19 pandemic prompted the closure of numerous stores, pushing Daunt to accelerate a redesign and shift the business model. He also shares insights on converting Amazon's former locations into community-focused Barnes & Noble stores, emphasizing the importance of balancing corporate strategy with local engagement in the evolving bookselling landscape.

James Daunt, CEO of Barnes & Noble and Waterstones, discusses his innovative approach to revitalizing bookstores in the shadow of Amazon. Daunt reveals how decentralizing operations gives local stores a unique identity and empowers booksellers. He touches on challenging issues like book bans and the cultural significance of reading. The conversation also explores shifting gender dynamics within the industry and the strategic use of social media for authentic community engagement, highlighting the bookstore’s comeback amid evolving retail challenges.