Henry Ernst

Dr. Henry Ernst, owner of an 18-provider practice, shares his $50 deposit policy that effectively cuts down on cancellations and no-shows. Dr. Steve Markowitz, a multi-practice owner, discusses strategies to improve patient accountability and manage high-risk patients. Together, they explore the importance of clear communication, setting firm cancellation rules, and empowering teams to enforce policies. Their insights on framing deposit discussions and consequences for missed appointments provide actionable tips for dental practices looking to maximize efficiency.

Dr. Henry Ernst, an experienced dentist and coach, alongside Dr. Steve Markowitz, a multi-practice owner, dive into essential strategies for enhancing patient experience. They emphasize the importance of first impressions and the role of phone etiquette in fostering patient loyalty. Creative, low-cost marketing ideas like thoughtful patient gifts and community events are discussed as powerful tools for generating positive reviews. By cultivating a culture of empathy and accountability, practices can significantly improve their patient journeys and drive growth.

Henry Ernst, owner of an 18-op dental practice in the Carolinas and a DPH coach, shares expert insights on achieving team alignment in dental practices. He emphasizes the significance of effective calibration meetings to set clear clinical standards and enhance communication. Learn how coaching can transform team engagement and why involving everyone in decision-making is vital for improving patient care. Henry also introduces innovative solutions like Socket Gel for better post-operative experiences, ensuring patients are well-informed and treated consistently.