Heather MacArthur

This episode features Heather MacArthur, a coaching and consulting expert and author of 'Low Man on the Totem Pole'. She shares innovative feedback strategies that promote healthy dialogue. Listeners will learn about the 'above the line' model, which helps frame feedback in a way that's constructive rather than confrontational. Heather emphasizes the importance of curiosity, invites feedback proactively, and teaches the LEAP method for managing emotional responses. Her insights aim to transform challenging feedback into an opportunity for growth.

In this engaging discussion, Heather MacArthur, a seasoned coach and consultant, shares her expertise on productive feedback dialogues. She introduces her innovative 'above the line' feedback model and discusses how to give and receive feedback without defensiveness. Listeners will learn the 'LEAP' approach to tackle emotional responses and techniques to transform confrontational feedback into collaborative conversations. Heather emphasizes fostering trust and open communication, making this a must-listen for anyone looking to enhance their negotiation skills.

Heather MacArthur, an expert in feedback, discusses giving and receiving feedback effectively, emphasizing dialogues over lectures. She explores intentional language use and creating a safe atmosphere for feedback. Heather offers practical advice on building trust in business relationships.