Negotiate Anything Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur
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Mar 31, 2025 In this engaging discussion, Heather MacArthur, a seasoned coach and consultant, shares her expertise on productive feedback dialogues. She introduces her innovative 'above the line' feedback model and discusses how to give and receive feedback without defensiveness. Listeners will learn the 'LEAP' approach to tackle emotional responses and techniques to transform confrontational feedback into collaborative conversations. Heather emphasizes fostering trust and open communication, making this a must-listen for anyone looking to enhance their negotiation skills.
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Feedback as Shared Experience
- Frame feedback as sharing your experience to increase receptiveness.
- Accusatory feedback triggers defensiveness and hinders productive conversation.
Giving Feedback Effectively
- When giving feedback, focus on sharing your experience, not lecturing or accusing.
- Start by getting clear on your goal and invite a real dialogue.
Recognizing Biases in Feedback
- Biases emerge when judging work and people's values.
- Recognize and mitigate biases to give effective, unbiased feedback.