Negotiate Anything Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur
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Nov 25, 2025 This episode features Heather MacArthur, a coaching and consulting expert and author of 'Low Man on the Totem Pole'. She shares innovative feedback strategies that promote healthy dialogue. Listeners will learn about the 'above the line' model, which helps frame feedback in a way that's constructive rather than confrontational. Heather emphasizes the importance of curiosity, invites feedback proactively, and teaches the LEAP method for managing emotional responses. Her insights aim to transform challenging feedback into an opportunity for growth.
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Start Feedback With Genuine Curiosity
- Get into a mindset of genuine curiosity before giving feedback to invite dialogue rather than lecturing.
- Ask questions to understand the other person's perspective instead of leading with accusations.
Keep Feedback 'Above The Line'
- Use Heather MacArthur's 'above the line' framework to keep feedback factual and pattern-focused.
- Stay in green (facts) and yellow (patterns/judgments about work) to avoid personal attacks and bias.
Say What You Saw And Felt
- Use 'I felt' statements and describe observable behaviors instead of saying 'you made me' to avoid accusations.
- Rewind your thinking when you notice character or motivation judgments and return to observable data.
