Emmet Connolly
VP of Design at Intercom, leading the design of AI-native products. He focuses on integrating AI into Intercom's customer service platform and evolving the role of designers in an AI-first world.
Top 3 podcasts with Emmet Connolly
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Jun 27, 2025 • 1h 4min
Emmet Connolly - Transitioning into the next era of design
Emmet Connolly, VP of Design at Intercom, is at the forefront of integrating AI into design for new products like Fin. He discusses how designers will increasingly shape the frontend experience in an AI-first world. Emmet highlights the unique challenges and opportunities for design in navigating user feedback and safety. He also delves into the necessity for designers to embrace coding skills and the evolving process of product development as AI transforms traditional practices. With insights on innovation, he paints a hopeful future for design.
Jul 11, 2024 • 25min
Off Script: Designing with AI
Emmet Connolly, VP of Product Design at Intercom, discusses the impact of AI on software design and development. Topics include simplifying workflows, custom user interfaces, and emphasizing creativity in the design process.
Feb 8, 2024 • 26min
How to design standout products in an AI world
Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, discuss the challenges and adaptations of designing for AI systems, including managing unpredictability, handling failure states, building trust, and the importance of patience. They also highlight the significance of onboarding and education in creating standout products in an AI world.
