Emmet Connolly, VP of Product Design at Intercom, discusses the impact of AI on software design and development. Topics include simplifying workflows, custom user interfaces, and emphasizing creativity in the design process.

Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, discuss the challenges and adaptations of designing for AI systems, including managing unpredictability, handling failure states, building trust, and the importance of patience. They also highlight the significance of onboarding and education in creating standout products in an AI world.