/ideas How to design standout products in an AI world
Feb 8, 2024
Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, discuss the challenges and adaptations of designing for AI systems, including managing unpredictability, handling failure states, building trust, and the importance of patience. They also highlight the significance of onboarding and education in creating standout products in an AI world.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Designing for AI: Challenges and Adaptations
02:09 • 14min
Designing for AI Systems: Challenges and Failure States
16:37 • 2min
Testing and Trust in AI Systems
18:24 • 5min
Designing with AI: The Importance of Patience
23:35 • 1min
Importance of Product Onboarding and Education in an AI World
25:05 • 2min