Emmet Connolly, VP of Product Design at Intercom, discusses the impact of AI on software design and development. Topics include simplifying workflows, custom user interfaces, and emphasizing creativity in the design process.
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insights INSIGHT
AI's Human Language Changes Interfaces
AI feels uncannily human because it uses human-like language, changing how users interact with technology.
New interfaces evolve from familiar metaphors toward forms that are native to the technology.
insights INSIGHT
AI's Progress Defies Linear Forecasting
AI progress is not a steady, predictable curve like Moore's Law but a bursty, uncertain discovery process.
This rapid, unpredictable pace makes long-term product planning much harder than before.
volunteer_activism ADVICE
Pick The Lowest-Friction Modality
Choose the modality that minimizes friction for the user's task rather than defaulting to chat for everything.
Use generative UI to present the exact controls a user needs instead of forcing them through long conversational steps.
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Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as you start to do the same.
Watch this episode on YouTube: https://www.youtube.com/watch?v=I8hMPj3AD34
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