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Intercom on Product: Building Software in an AI-first World
Off Script: Designing with AI
Jul 11, 2024
24:55
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Emmet Connolly, VP of Product Design at Intercom, discusses the impact of AI on software design and development. Topics include simplifying workflows, custom user interfaces, and emphasizing creativity in the design process.
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Quick takeaways
- Modern AI prompts re-evaluation of interface design and product strategies at Intercom.
- AI streamlines user interfaces by generating personalized elements, enhancing user experience.
Deep dives
The Impact of AI on Software Design
Emmet Connolly discusses how modern AI is prompting a re-evaluation of interface design, product development, and the role of software designers at Intercom. The company, traditionally known for expertise in software development, is now adapting to the AI-driven future by revisiting their design processes and product strategies.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode