Elisabeth Swan, consultant in the business process performance industry for over 30 years and co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD), discusses her new book on leadership and the unique approach of using illustrations to convey concepts. She emphasizes the power of storytelling in teaching and instruction, as well as in changing behavior. The chapter also explores the importance of including illustrations to effectively convey emotions and messages in leadership.

Elisabeth Swan, a continuous improvement expert, discusses collaboration, ideation, role clarity, and identifying blind spots in problem-solving. She shares insights on fostering idea flow outside of work, the value of diverse input, and the significance of event-driven roles. Her story from working with Starwood Hotels and Marriott shows the lasting impact of shifting problem-solving responsibilities. Highlighting the importance of one-on-one conversations for uncovering unspoken concerns, Elisabeth promotes open dialogue to address team blind spots.