Derek Corcoran

Derek Corcoran, CEO and founder of Scorebuddy, shares his expertise in transforming Quality Assurance with AI and conversation analytics. He discusses how traditional manual QA processes hinder growth, calling for a shift to AI-powered solutions. Derek highlights the role of conversation analytics in uncovering hidden insights about customer behavior and agent performance. The conversation reveals how AI automation allows evaluators to focus more on coaching and strategic development, ultimately turning QA into a vital source of CX intelligence for organizations.

Derek Corcoran, Founder and CEO of Scorebuddy, is a pro in QA and AI-driven customer experiences. He discusses how AI and automation are elevating Quality Assurance from a mere compliance task to a valuable source of customer experience intelligence. Discover how conversation analytics unveil hidden trends, and how AI scoring allows evaluators to focus more on strategy and coaching. Derek also shares insights on bridging QA insights with C-suite decision-making through business intelligence dashboards, emphasizing the transformative power of modern QA.