Daryna Kulya

Daryna Kulya, co-founder of Quo, shares insights on enhancing communication in home service businesses. She discusses the critical need to separate personal and business numbers for effective scaling. Daryna reveals how using AI can significantly improve response times and team performance. They explore common pitfalls, like hiring customer service representatives too late and the importance of data-driven staffing. With practical tips on leveraging modern communication tools, this conversation is a goldmine for those looking to grow beyond the owner-operator stage.

Daryna Kulya, founder of OpenPhone, shares her journey from dealing with hefty phone bills to establishing a game-changing communication tool for over 50,000 businesses. She discusses how automation boosts customer engagement and simplifies team collaboration. Daryna highlights the benefits of bootstrapping and using innovative marketing strategies that don't break the bank. The conversation dives into adapting to modern communication needs, transforming OpenPhone into more than just a phone system, and fostering genuine connections in business.

Daryna Kulya, Co-founder of OpenPhone and a startup marketing expert, shares her journey from Ukraine to building a successful business phone solution. She discusses innovative customer acquisition strategies using platforms like Facebook Groups and Reddit. Daryna emphasizes the importance of founder-led content and effective design in scaling to over 100k users. She also navigates the transition from free trials to paid models and the impactful role of customer feedback in developing their service.