Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast What Home Service Businesses NEED To Stop Missing Calls
Nov 27, 2025
Daryna Kulya, co-founder of Quo, shares insights on enhancing communication in home service businesses. She discusses the critical need to separate personal and business numbers for effective scaling. Daryna reveals how using AI can significantly improve response times and team performance. They explore common pitfalls, like hiring customer service representatives too late and the importance of data-driven staffing. With practical tips on leveraging modern communication tools, this conversation is a goldmine for those looking to grow beyond the owner-operator stage.
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Phone Is A Means To Revenue
- Quo started as a business phone app to stop small businesses from losing customers through missed calls and messy follow-up.
- The product focus is delivering business outcomes like closing more deals and happier customers rather than just telephony features.
Separate Personal From Business Numbers Now
- Get a separate business phone number early so your personal number doesn't become a scaling bottleneck.
- Use a shared business line so you can delegate without losing leads or blocking growth.
Hire Before It Hurts, Then Stay Close
- Hire customer service staff before you feel overwhelmed to avoid lost leads and slow speed-to-lead.
- When you hire, stay involved to train and coach the team rather than stepping away entirely.