Dan Griggs
CFO of Intercom with prior experience across CPG, ad tech, and enterprise software, known for leading Intercom's pivot into AI and launching the Fin product.
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Jan 29, 2026 • 47min
The CFO Rule for AI Forecasting: “It’s Not Zero” | Dan Griggs
Dan Griggs, CFO of Intercom who led its AI pivot and launched the Fin product, shares practical finance rules for AI-era decision making. He explains the “it’s not zero” forecasting mindset. Short takes cover pricing Fin at $0.99 per resolution, unit economics, model selection to cut costs, scenario planning, and handling potential cannibalization while scaling AI.
Jan 16, 2026 • 57min
S2E33: Stop charging for access. Start charging for results.
Dan Griggs, CFO at Intercom with extensive experience in pricing strategies, dives into the shift from traditional seat-based pricing to innovative outcome-based pricing shaped by AI. He reveals how Intercom launched their AI customer service agent, Fin, and why pricing per resolution at 99 cents revolutionized their revenue model. Griggs shares insights on aligning sales incentives, simplifying customer trials, and the economic implications of AI-driven service. This shift not only transformed their operations but also inspired a broader industry rethink on software monetization.
