Crystal Widjaja

Crystal Widjaja, a data-driven product expert, discusses the challenges faced by data-driven product leaders and the lessons learned from Convoy's failure. They explore unmeasurable metrics, measuring the impact of features on revenue, and the importance of investing in customer vibes.

In this discussion, Crystal Widjaja, an Executive-in-Residence at Reforge and angel investor, shares her insights on leveraging data for growth. She emphasizes the importance of well-structured retention funnels and effective onboarding experiences to boost user engagement. Crystal dives into user behavior, highlighting how segmentation can unlock exponential growth. She also warns against the pitfalls of bad data and advocates for proactive insights and nuanced analysis over standard dashboards. Actionable tips for improving retention metrics are sprinkled throughout the conversation.

Join Crystal Widjaja, a seasoned product manager and analytics expert, as she shares insights on data-driven decision-making, industry benchmarks, balancing qualitative and quantitative data, avoiding analytics pitfalls in startups, and the symbiotic relationship between data analytics and effective product management.