Brandy Canaley, COO of Roami, an expert in urban short-term rentals, shares her strategies for managing rentals during high-demand events like the Super Bowl and Mardi Gras. She discusses the complexities of pricing and staffing, emphasizing meticulous planning and clear communication with guests. Brandy highlights the importance of guest satisfaction even amidst high rates, offering tips to enhance the rental experience. She also compares the short-term rental dynamics of New Orleans and Phoenix, revealing the unique challenges in each market.