Boris Valkov

Boris Valkov is the Co-founder and CEO of Lace, a tech leader specializing in AI for the home service sector. He discusses how small businesses can adopt AI for a competitive edge, emphasizing the importance of integrating technology while maintaining customer empathy. The conversation dives into optimizing call centers, enhancing booking accuracy, and leveraging data analysis for efficiency. Boris also highlights how innovative software solutions can significantly boost ROI and how small companies can harness agility to outperform larger competitors.

Boris Valkov, CEO of Lace, shares insights on using AI to optimize call center performance, uncover lost revenue, and boost efficiency. Dave Schmidt, Director of Operations at Frederick Air, details his success in transforming booking rates from 75% to 98% using AI tools. They discuss creating a data-driven culture, improving customer service with actionable insights, and the balance between technology and human elements in operations. Their conversation provides valuable strategies for service businesses looking to innovate and thrive.

In this discussion, Boris Valkov, co-founder and CEO of Lace, shares his journey from Bulgaria to being a key player in AI, especially his role with Meta’s PyTorch team. He details how AI is set to revolutionize service-based businesses, particularly in optimizing call centers. Boris explains practical approaches to boost booking rates without extra marketing and emphasizes the need for simplicity in tech solutions. He envisions a future where AI significantly enhances customer interactions and streamlines operational efficiency.