Andrew Smallwood

Explore the future of property management with insights from Andrew Smallwood, including innovations, regulations, and customer service. Learn about challenges in the industry, trends, transparency, and tenant rights. Discover strategies for improving resident experiences, reducing costs, and adapting to a changing rental market.

Andrew Smallwood, Chief Customer Officer at Second Nature, shares insights on the revolutionary 'group rate internet' service designed for property managers and residents. He discusses the benefits of high-speed internet at reduced costs and its positive impact on resident satisfaction. Andrew also explores innovative internet agreements with ISPs that facilitate better pricing. The conversation highlights the importance of enhancing the resident experience through improved communication and streamlined internet services for rentals.

Andrew Smallwood from Second Nature discusses the benefits of implementing a resident benefits package in property management to increase profit per door. Topics include customizing the package, protecting investors, pitfalls of DIYing, and increasing profitability. Stay focused on the main aspects of your business and leverage resident benefits packages to differentiate your property and enhance brand value.