Nader Pishdad, principal executive advisor at Challenger, and CEO Andee Harris discuss trends for 2023 and 2024 in sales. Topics include buyer preferences, AI impact on sales efficiency, post-sale structure importance, and balancing digitalization with human interaction. The episode wraps up with holiday trivia and a teaser for future themes.
Educating prospects preemptively through marketing initiatives is crucial for shaping buyer preferences.
AI's increasing role in sales efficiency is evident, with predictions indicating a high level of process automation by 2025.
Deep dives
Educating Prospective Clients Through Marketing Efforts
Organizations are shifting towards educating potential clients before they even approach them as buyers. By implementing marketing initiatives like ad campaigns and outbound strategies, organizations seek to educate prospects preemptively. This proactive approach ensures that when prospects engage with the organization, they have already been influenced by their educational efforts.
Impact of AI on Sales Efficiency
The role of AI in sales efficiency is increasing, with 81% of salespeople acknowledging AI's positive impact on their job efficiency. Predictions indicate that by 2025, over 75% of the sales process will be automated. AI aids in tasks like forecasting, pipeline management, and optimizing interactions with clients, contributing to enhanced seller efficiency and improved decision-making.
Emphasis on Post-Sale Structuring and Customer Advisory
Organizations are focusing on enhancing post-sale interactions through structuring roles like advisory and customer success. Implementing rigorous post-sale strategies helps in nurturing existing customers, mitigating risk, and driving growth within accounts. Addressing challenges like increased competition and changing buyer behavior necessitates a strategic approach to post-sale management and customer support.
Throughout 2023, businesses experienced tightening budgets, layoffs, increasing numbers of stakeholders, longer deal cycles — yet expectations remain as high as ever.
Nader Pishdad, principal executive advisor at Challenger, joins Challenger CEO Andee Harris to dive into trendand hypotheses for the coming year from both buyers and sellers — and what to expect as the sales world continues to evolve.
As we close out with Winning the Challenger Sale podcast’s final episode of the year, we take a look back at lessons learned and how we can use those lessons to shape 2024.
We discuss:
What sellers can expect in the coming months regarding buyer preference, economic navigation, and technological innovation
The effect of AI on sales trends, efficiency, and account retention and growth
The importance of post-sale structure (and how it can make your business stronger)
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