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The Josh Bersin Company
What Works: Delta Air Lines Unveils Its Skills-First Strategy E191
Oct 14, 2024
Tim Gregory, Managing Director of HR Innovation and Workforce Technology at Delta Airlines, shares insights on the airline's groundbreaking skills-first strategy. He discusses how Delta leverages skillstech and AI to enhance career mobility and employee satisfaction. Gregory highlights the pivotal role of transparency in skills development, addressing diversity, equity, and inclusion. Delta’s approach not only fosters growth but serves as a foundation for customer satisfaction and market success, making it a leader in the airline industry.
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Quick takeaways
- Delta Airlines' skills-first strategy emphasizes leveraging employees' unique skills rather than traditional qualifications to enhance workforce potential and diversity.
- The integration of AI in workforce planning enables employee career growth by providing data-driven insights on skill trends and job opportunities.
Deep dives
Transitioning to a Skills-Based Organization
The journey towards becoming a skills-based organization emphasizes the importance of recognizing and utilizing the unique skills employees possess, regardless of their formal qualifications. Many job descriptions have historically focused on advanced degrees, which may not be necessary for certain roles. By shifting the focus to the actual skills required, organizations can open doors for individuals who have valuable experience but lack traditional credentials. This approach not only aligns with the principles of diversity, equity, and inclusion (DEI) but also serves to harness the full potential of the existing workforce.
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