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Hospitality Daily Podcast
Crafting Timeless Hospitality Experiences - Chris Norton, Equinox Hotels
Feb 27, 2024
Chris Norton discusses the timeless aspects of hospitality. Otelier software improves decision-making for hotel teams. Luxury hospitality values human interactions over technology. Sustainability and thoughtfulness define luxury experiences. Otelier software enhances operational efficiency in hotels.
14:25
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Quick takeaways
- Luxury hospitality emphasizes timeless experiences like comfort and warm welcomes over technology advancements.
- Human interaction is crucial in luxury hospitality, highlighting the irreplaceable value of treating staff and guests well.
Deep dives
Timelessness vs. Technology in Hospitality
Luxury hospitality maintains timeless aspects amidst technological advancements. While procedures and technology may evolve, the basic experiences like getting into a comfortable bed or enjoying a warm welcome remain consistent. Human interaction and guest focus remain unchanged, emphasizing the importance of a value system that prioritizes guest experiences.
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