S3E22 AI is a UX Term with Tanmay Bakshi, AI & Application Architect at IBM
Jun 13, 2024
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Tech wunderkind Tanmay Bakshi, AI Architect at IBM, discusses AI's role in UX, automation at McDonald's, and the importance of curiosity-driven learning in technology. The conversation highlights the evolution of AI in daily interactions, minimizing costs by reducing task-switching, and the impact of passion and team dynamics on tech projects.
Age influences how people interact with conversational AI, impacting user perceptions.
Automation in McDonald's drive-thru lanes boosts efficiency and enhances employee experiences.
Integrating AI with UX enhances user interactions and improves overall user experiences.
Deep dives
The impact of age on anthropomorphizing conversational AI
Age plays a factor in how individuals perceive and anthropomorphize conversational AI. The discussion highlighted how different generations interact with AI and how age influences the perception of these technologies.
Positive impact of conversational AI on employee experience at McDonald's
Conversational AI technologies are positively impacting employee experiences at McDonald's drive-thru lanes. By automating certain processes, employees can focus on higher-value tasks, improving efficiency and overall satisfaction.
AI as a term for UX technology
AI is viewed as a term for UX technology, emphasizing its role in enhancing user experiences. The convergence of UX and AI is discussed, highlighting the importance of integrating artificial intelligence to improve user interactions.
The evolution of AI perception and its impact on experience
The perception and understanding of artificial intelligence are explored, analyzing the evolution of AI concepts. The podcast delves into how AI is perceived, its role in technology, and the shifts in user expectations.
Future direction and impact of conversational AI
The podcast discusses the future implications of conversational AI, focusing on enhancing user experiences and optimizing productivity. The importance of creating seamless interactions and minimizing task switching for improved efficiency and user engagement is emphasized.
Tanmay Bakshi is a technology wunderkind. He started coding when he was only four years old and his first iOS app was released just five years later, when he was nine. An autodidact and deeply curious technologist, Tanmay works as an AI and application architect for IBM, where he's been involved with ongoing automation efforts with McDonald's. Tanmay joins Robb and Josh for an exploration of anthropomorphism, user experience, and the flexibility required to succeed with the shifting technologies associated with conversational AI. Don't miss a practical and enlightening discussion with this brilliant young mind.
Create and orchestrate conversational AI agents: https://onereach.ai/ai-agents/?utm_source=soundcloud&utm_medium=social&utm_campaign=tanmay_bakshi_episode&utm_content=1
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