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20min chapter
S3E22 AI is a UX Term with Tanmay Bakshi, AI & Application Architect at IBM
Invisible Machines podcast by UX Magazine
Evolution of AI Integration into Daily Interactions
The chapter explores how as AI becomes seamlessly integrated into routines, it is perceived as a regular part of interactions rather than standout technology. Stories and insights are shared about AI's role in drive-through automation at McDonald's, customer-facing projects, and the impact of automation on employee tasks and satisfaction. The discussion emphasizes the importance of consistent performance, employee engagement, and unexpected benefits in enhancing user experiences and optimizing automation outcomes.
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