Masters of Scale Rapid Response: Fighting through headwinds at Marriott, w/President Stephanie Linnartz
Jun 24, 2021
Stephanie Linnartz, President of Marriott International, shares her insights on steering the company through the turmoil of the COVID-19 pandemic and the loss of beloved CEO Arne Sorenson. She discusses innovative strategies for recovery, including diversifying into home rentals and enhancing loyalty programs to adapt to shifting customer preferences. Linnartz emphasizes resilience and the importance of mentorship and wellness in leadership, highlighting unique employee benefits like the 'Lobatical' program and Marriott's commitment to equality and inclusivity in hospitality.
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Sudden Loss of Arne Sorenson
- Arne Sorenson's health improved initially after a cancer scare, but he suddenly passed away in February.
- This loss was devastating for Stephanie Linnartz and Marriott, adding to the challenges of the pandemic.
Innovate During Headwinds
- Focus on innovation and transformation during challenging times.
- Don't just focus on survival, but adapt to the new reality and invest in the future.
Uber Eats Partnership
- Marriott partnered with Uber Eats during the pandemic, a seemingly odd move at the time.
- This investment was made in anticipation of future recovery and changing customer needs.