Rapid Response: Fighting through headwinds at Marriott, w/President Stephanie Linnartz
Masters of Scale
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Resilience in Hospitality: Navigating Change Post-Pandemic
This chapter examines the profound effects of the pandemic on the travel and hospitality sector through the lens of Marriott International, reflecting on the loss of its former CEO and the subsequent leadership transition. It highlights the strategies and innovations employed by the company to adapt to changing customer preferences, including new business ventures like home rentals and enhanced loyalty programs. As the industry begins its recovery, the chapter emphasizes the importance of resilience and the evolution of travel experiences amid ongoing challenges.
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