In Good Company with Nicolai Tangen Carol B. Tomé CEO of UPS
15 snips
May 10, 2023 Carol B. Tomé, CEO of UPS, shares her insights on leading a vast workforce of 500,000 and returns to the helm after retirement. She discusses the transformative role of drones and AI in logistics and highlights the challenges of healthcare logistics, especially during the COVID vaccine distribution. Tomé also emphasizes cultural changes needed at UPS for better employee satisfaction and outlines her servant leadership approach. With a focus on curiosity and resilience, she inspires aspiring leaders to prioritize talent and innovation in today's evolving business landscape.
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Whale Shark Delivery
- One of the most interesting UPS deliveries was a whale shark to the Georgia Aquarium.
- This was transported on one of UPS's large freighter planes.
Wine Delivery Challenge
- Carol Tomé enjoys delivering packages, even during busy periods like Christmas.
- She once had to call for backup when delivering seven cases of wine to a house on a hilltop.
RFID Technology
- UPS is utilizing RFID tags on packages to enhance tracking and productivity.
- This technology reduces misloads and improves the customer experience.
