Carol B. Tomé CEO of UPS
In Good Company with Nicolai Tangen
00:00
A Journey Back to Leadership
In this chapter, the speaker shares their unexpected return to the CEO role at UPS after retirement, driven by a strong alignment with the company’s core values. They address the urgent need for cultural changes within the organization to enhance employee satisfaction and morale, revealing a striking contrast between employee perceptions and reality. The speaker outlines their transformative leadership strategies, emphasizing servant leadership, improved decision-making, and collaborative engagement with employees, ultimately fostering a more empowered and satisfied workforce.
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