The Dentalpreneur Podcast w/ Dr. Mark Costes 2636: Stronger Together
Nov 9, 2026
Ashley Keith, a dental practice leader and team coach with Keith and Associates, shares a practical framework for transforming team potential into performance. She explores role clarity, patient handoffs, case acceptance, financial conversations, role-play, recorded presentations, and accountability. Discover how coaching, measurement, repetition, and plain-language communication can turn practice goals into lasting team habits.
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Start Coaching With The Doctor’s Goal
- Begin coaching with the doctor to identify the practice’s actual priority before involving the team member.
- Assess, role-play, set standards, measure results, and reinforce until the behavior improves.
A Better Presentation Setup Raised Acceptance
- Ashley reviewed recorded treatment presentations and noticed one coordinator leaning against a wall because of the operatory layout.
- Changing the presentation setup helped increase that coordinator’s case acceptance.
The Puzzle Game Reveals Team Dependence
- Ashley uses a puzzle game with mixed pieces distributed across departmental teams.
- Teams must collaborate to finish, making the interdependence of hygiene, administration, assistants, and doctors tangible.