The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes sits down with longtime friend and CPA Chris Sands to unpack one of the most overlooked expenses in dental practices—credit card processing fees. In this insightful interview, recorded in the brand-new DSI studio, Chris shares why he co-founded Crown Card Services after noticing rising, unregulated merchant fees across hundreds of dental clients in his accounting firm. He breaks down exactly how merchant processors operate, why "price creep" is so common, and how practices can save tens or even hundreds of thousands annually with the right setup. Mark and Chris also explore PCI compliance junk fees, legally implementing surcharges, integration myths, and why poor merchant service can directly impact your revenue. If you're looking to improve margins, grow your practice value, or just understand the back-end of your collections a bit better, this episode is packed with actionable gems. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://crowncardservices.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Join Dr. Cody Bowles, a Colorado Springs dentist and co-owner of Kissing Camels Family Dentistry, as he reveals his impressive journey from a small-town background to running a successful multi-provider practice. He discusses grassroots marketing strategies that skyrocketed new patient numbers and how a family crisis during COVID transformed his leadership approach. Cody also opens up about his passion for endurance racing, including completing the Leadville 100 just weeks after welcoming his second child, emphasizing work-life balance and mentoring the next generation.

Dive into the hidden realities of dental burnout and financial strain faced by many practitioners. With staggering statistics revealing that nearly 80% of dentists experience burnout, discover the importance of business training and leadership. Hear eye-opening insights from real-world case studies showcasing a struggling practice versus a thriving one. Mark also addresses how competition fosters isolation and offers strategies for new grads to build fulfilling careers while avoiding costly mistakes. Essential advice for future dental professionals awaits!

Explore the stark realities of the dental profession, as a seasoned expert shares his journey from rejection to owning 16 practices. Discover why burnout is rampant among dentists and how volunteering can provide a refreshing antidote. Learn the importance of systemization and financial literacy for practice success, and delve into the transformative Four Futures framework that emphasizes balance in key life areas. This conversation is a must-listen for anyone in dentistry looking to build a fulfilling and sustainable career!

Dr. Taher Dhoon is a surgical trainer at the Colorado Surgical Institute, specializing in advanced implant protocols. Dr. Dan Briskie is an experienced oral surgeon and co-presenter, focusing on improved implant success. They discuss strategies to eliminate implant 'spinners' through precise tactile drilling and effective inventory management. Key topics include bone assessment techniques, case tracking for better outcomes, and the financial repercussions of implant failures. Their insights promise increased confidence and efficiency in implant dentistry.

Dr. Paul 'Nacho' Goodman, an entrepreneurial dentist and educator, dives deep into the significance of communication skills in dentistry. He discusses the challenges new grads face post-COVID and advocates for GPR training, emphasizing its value for patient experience. Paul highlights that success in the field often hinges more on soft skills rather than technical perfection, like crown prep. The conversation also touches on the importance of mentorship and how introverts can thrive through communication training. It's an insightful and humorous exploration for dentists!

John Briggs, a CPA and founder of a thriving tax firm, delves into the harmful effects of hustle culture and shares his transformative 3.3 Rule. This innovative approach advocates for three hours of focused work followed by 30% recovery breaks, redefining productivity. They discuss the risks of unqualified tax advice online, effective small business tax planning, and the importance of building a personal board of advisors. John also recounts a personal wake-up call that reshaped his work-life priorities, emphasizing the value of boundaries in both work and home.

Dr. Brandon Chapek, a fellowship-trained oral surgeon and co-owner of Capital Dental, shares insights on why general dentists should embrace wisdom tooth surgery. He discusses how his background as a Division I football player shaped his work ethic and time management skills. Brandon offers valuable tips on case selection, post-op complications, and the advantages of IV sedation. He emphasizes the financial benefits of integrating this procedure into general practice and highlights the importance of balancing mentorship with family life.

Dr. Monica Urda, a dental practice owner and Golden Rhino award recipient, shares her inspiring journey of transforming her Chicago practice from burnout to a thriving $4.5M success. She reveals her strategies for reducing clinical days, improving case acceptance, and fostering a culture-first environment. Monica discusses her personal growth, hiring associates, and her innovative patient follow-up techniques that enhance trust and referrals. As a Black Belt Coach, she emphasizes the importance of community and continual learning for dentists.

This podcast explores the prestigious Golden Rhino award, celebrating extraordinary transformations in dental practices. Listeners hear inspiring journeys of past recipients and the evolution of their leadership. The discussion reveals what it takes to be a Black Belt Coach, emphasizing traits like extreme ownership and perpetual learning. Highlights include deep dives into one recipient's challenges, strategic action plans for improvement, and the importance of robust financial management for lasting success. It's insightful and motivational!